We accept returns for both defective and non-defective items within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Exchanges We accept exchanges within 14 days of delivery for unused and unopened items. Customers are responsible for return shipping unless the item is defective. Non-returnable items: Used lash products Opened adhesive or liquids Discounted/sale items If you have any issues with your order, please contact us at [eye.doll.lashes328@gmail.com]